Refund policy

Policy Section 

1. Return & Exchange Policy

• Items can be returned or exchanged within 7-14 days of purchase, provided they are unused, unwashed, and in their original packaging with tags attached.
• Sale items are non-returnable and non-exchangeable.
• Customers must provide proof of purchase (receipt or order confirmation) for returns/exchanges.
• Shipping costs for returns/exchanges are non-refundable, unless the item is defective or incorrect.

2. Shipping Policy

• Orders are processed within 1-3 business days and shipped via trusted courier services.
• Standard delivery time: 3-7 business days (depending on location).
• Customers will receive a tracking number once their order has been dispatched.
• Shipping charges are calculated at checkout and may vary based on the delivery location.

3. Refund Policy

• Refunds are only applicable for defective, damaged, or incorrect items received.
• Approved refunds will be processed within 7-10 business days via the original payment method.
• If a refund is delayed, customers should contact their bank or payment provider.

4. Order Cancellation Policy

• Orders can be canceled within 24 hours of placement.
• Once an order is shipped, it cannot be canceled.

5. Size & Fit Guide

• Customers are advised to check the size chart before purchasing.
• If unsure about the fit, our support team is available to assist with sizing recommendations.

6. Privacy Policy

• Customer information is kept confidential and used solely for order processing and customer support.
• We do not share personal details with third parties without consent.

7. Contact & Support

• For any queries related to orders, returns, or general inquiries, contact our customer support at znsk.1000@gmail.com
• Support hours: Monday - Friday | 9 AM - 6 PM